Frequently Asked Questions (FAQ)

1. Shipping and Delivery

Do you deliver to France? Yes! Kovancy specializes in high-end leather goods and we deliver throughout mainland France, as well as the rest of Europe.

How long does it take for my order to arrive? Our average delivery time for France is 4 to 10 business days. You will receive a tracking number by email within 48 hours of your purchase to track your bag's journey in real-time.

Is delivery free? Absolutely. We offer free standard delivery for all orders, with no minimum purchase.

2. Products and Craftsmanship

What materials are your handbags made from? At Kovancy, elegance meets durability. We work with premium materials, including carefully selected genuine leather and very high-quality vegan leather (PU), depending on the collections. You will find specific material details in the "Description" section of each product page.

How should I care for my Kovancy bag? To preserve the beauty of your bag, we recommend storing it away from moisture and prolonged direct sunlight. Clean it gently with a soft, dry cloth.

3. Payments and Security

What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and 100% secure through our financial partners (Stripe and PayPal).

Will I have to pay customs fees or taxes upon receipt? No, absolutely not. Kovancy covers all customs and import duties (DDP - Delivered Duty Paid system). The price you pay when confirming your order is the final price. There will be no unpleasant surprises or additional charges upon delivery.

4. Returns and Refunds

What is your return policy? We are so confident in the quality of our products that we offer you the Kovancy 30-Day Satisfaction Guarantee (well beyond the legal 14 days). If you are not completely satisfied with your purchase, you can return it to us in the same condition as you received it. Please refer to our Refund Policy for more details.

How do I initiate a return? It's very simple. Just contact our concierge team by email at support@kovancy.com with your order number. We will guide you step by step.

Do you have other questions? Feel free to contact us directly at support@kovancy.com. Our team will be happy to answer you within 24 hours.